Shipping
Processing Time
Orders are typically processed within 1-3 business days after payment is received. Please note that processing times may be longer during holidays or sales events.
Shipping Methods & Delivery
We offer a variety of shipping options to meet your needs. Delivery times may vary based on your chosen method and destination:
Standard Shipping: Estimated delivery within 5-7 business days.
Express Shipping: Estimated delivery within 2-3 business days.
Overnight Shipping: Next business day delivery for orders placed before [Insert Cutoff Time].
Shipping Rates
Shipping costs are calculated based on the size, weight, and destination of your order. The final shipping fee will be displayed at checkout.
International Shipping
We currently offer international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Delivery times for international shipments may vary.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s journey on our website or the carrier's site.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will contact you to arrange a reshipment. Additional shipping charges may apply.
Lost or Damaged Packages
Couture Queen is not responsible for packages lost or damaged in transit. If your package arrives damaged, please contact the carrier directly to file a claim. However, feel free to reach out to us, and we will do our best to assist you.
Eligibility for Returns
Items may be returned within 14 days of the delivery date, unused with a 25% reimagining fee.
Products must be in their original Couture Queen condition, unused, unworn, unwashed, etc.
Some upcycled or personalized pieces are final sale and cannot be returned.
Return Process
Initiate a Return: Contact us with your order number and the reason for your return.
Prepare Your Package: Include the original packing slip or order confirmation in the return package. Securely package the items to avoid damage during transit.
Ship the Return: You are responsible for covering return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
A refund will be processed to your original payment method within 7-10 business days if approved. Please note that original shipping fees are non-refundable.